About Naz’s Halal
At Naz’s Halal, we bring authentic halal flavors to communities across America, combining bold
taste with exceptional service. Our mission is to create a guest experience rooted in quality,
community, and hospitality — one plate at a time. We’re a fast-growing franchise brand with
strong values, dedicated teams, and a commitment to excellence in every restaurant we
operate.
Position Summary
The Shift Manager (SM) is responsible for leading daily shift operations to ensure smooth
restaurant performance and exceptional guest service. This role supports both the General
Manager and Kitchen Manager by managing team members during active shifts, maintaining
operational standards, and ensuring guests receive fast, friendly, and accurate service. The
Shift Manager sets the tone for each shift and leads by example in executing Naz’s Halal
standards.
Key Responsibilities
Operational Leadership
● Oversee restaurant operations during assigned shifts, ensuring efficiency and
compliance with all company policies.
● Execute shift checklists and verify readiness for service.
● Monitor guest flow and shift performance, adjusting as needed to maintain service
standards.
● Communicate clearly with team members and management to ensure a coordinated
operation.
Team Management & Development
● Direct, coach, and motivate team members during shifts to deliver excellent service.
● Support training of new hires in daily operations, service procedures, and food
quality standards.
● Enforce policies related to punctuality, performance, and professionalism.
● Promote teamwork and maintain a positive and respectful work environment.
Guest Experience
● Ensure every guest receives timely, accurate, and friendly service.
● Handle guest inquiries and resolve issues promptly and professionally.
● Support community and brand engagement through consistent service excellence.
Safety, Quality & Cleanliness
● Maintain compliance with food safety, sanitation, and cleanliness standards
throughout each shift.
● Conduct line checks and temperature logs.
● Ensure all stations and dining areas are properly cleaned and organized before and
after service.
Cash Handling & Reporting
● Oversee cash handling procedures, register counts, and daily shift reporting.
● Maintain accountability for deposits and accurate record-keeping.
● Assist in closing procedures and daily financial reconciliations.
Core Competencies (Naz’s Halal Values in Action)
Relationships First: Help others succeed and communicate clearly.
Built on Trust: Consistency in prep, cleanliness, and reliability.
We Grow Together: Be eager to learn and take pride in every task.
Qualifications
● 1–2 years of shift lead or supervisory experience in a restaurant or hospitality setting.
● Strong communication and leadership skills.
● Ability to manage and motivate a diverse team in a fast-paced environment.
● Working knowledge of POS systems (Toast experience preferred).
● Reliable, professional, and detail oriented.
● Ability to work flexible shifts, including nights and weekends.
Physical Requirements
● Ability to stand and move for extended periods (6–8 hours).
● Lift up to 40 lbs.
● Perform duties in both front-of-house and back-of-house environments.